Privacy Policy

Last updated: September 30, 2026

This policy explains how Onne Odontologia (“we”) handles the personal information you share on dentaltripbrazil.com. We follow Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados, Law 13,709/2018, “LGPD”).

Who is responsible for your data

Onne Odontologia, Rua 12 Norte, loja 3 (Res. Adriana Muniz Ricci), Águas Claras, Brasília – DF, 71909-540, Brazil. Clinical Director: Dr. Evandro César Vidal Osterne Filho, CRO/DF 7172, who is also the contact person for privacy requests: onneodontologia@gmail.com.

What we collect

• Contact details you type in the quote form: name, country, email, phone number, preferred contact channel, best time and time zone.
• The treatment you are interested in.
• Photos of your smile and X-rays, only if you choose to send them. These are health data, and we only receive them with your explicit consent in the form.
• Technical data needed to deliver the website, such as your IP address and browser type, processed by our hosting provider.

Why we use it

• To reply to your request by the channel and at the time you chose.
• To prepare for the pre-visit video call and a preliminary estimate, which is always subject to in-person evaluation.
• If you become a patient, to plan your treatment and trip and keep your dental records, as Brazilian law and dental regulations require.

We do not sell your data and we do not use it for anything unrelated to your request.

Legal basis

We process your contact details to take the steps you asked for before a possible treatment (LGPD, art. 7, V) and with your consent (art. 7, I). Photos and X-rays are processed with your specific consent (art. 11, I). Patient records are kept to comply with legal and regulatory obligations (art. 7, II and art. 11, II, a).

Who we share it with

Only with providers we need to run this service, under confidentiality:

• Our website hosting provider (Hostinger), whose servers may be outside Brazil.
• Our email provider, which receives the form submissions and attachments.
• Google Fonts, which delivers the typefaces used on this site and receives your IP address when the page loads.
• Google (Google Tag Manager and Google Analytics), only if you accept analytics cookies. Google may process this data outside Brazil.

If you become a patient, we may share what is strictly needed with the hotel, the transfer service and, when your care requires it, the medical professionals involved in your treatment. Some of these providers are outside Brazil. When your data is transferred abroad, we rely on the safeguards allowed by the LGPD (art. 33) and the rules of Brazil’s data protection authority (ANPD Resolution 19/2024), such as standard contractual clauses, or on your specific consent.

How long we keep it

• If you do not become a patient, we delete your photos and X-rays and the form information once your request has been answered and is no longer active.
• If you become a patient, your dental records are kept for the period required by Brazilian law and dental regulations.
• Website access logs (IP address, date and time) are kept for 6 months, as required by Brazil’s Internet Civil Framework (Law 12,965/2014, art. 15).

Cookies

This site uses cookies that are needed for it to work. With your consent, it also uses Google Analytics, loaded through Google Tag Manager, to measure visits and form requests. Analytics cookies are set only after you accept them in the cookie banner. You can change or withdraw your choice at any time using the “Manage consent” button on the page. If we start using advertising cookies, they will also depend on your consent. Details are in our Cookie Policy.

Your rights

Under the LGPD you can ask us to confirm whether we hold your data, access it, correct it, delete it, receive a copy, know who we shared it with, and withdraw your consent at any time. To exercise these rights, email onneodontologia@gmail.com with “Privacy request” in the subject, or write to us at the address above. We reply within 15 days. You can also complain to Brazil’s data protection authority (ANPD).

If you live in the European Union or the United Kingdom

When the GDPR or the UK GDPR applies, we process your contact details to take the steps you asked for before a possible treatment (art. 6(1)(b)) and your photos and X-rays with your explicit consent (art. 9(2)(a)). You have the rights of access, rectification, erasure, restriction, portability and objection, and you can withdraw your consent at any time. You can also complain to the data protection authority in your country.

If you live in the United States

How we handle consumer health data, including the rights of residents of Washington and Nevada, is explained in our Consumer Health Data Privacy Policy.

Security

The site uses an encrypted connection (HTTPS), and access to your information is limited to the people who need it to answer you or treat you.

Changes to this policy

We may update this policy. The date at the top shows the latest version.